Customer Support
We are more than happy to assist you at any time!
Effective Oct 15, 2023
Please note, as part of our continued analysis to ensure we are providing best in class service, isolved will be sunsetting this online support portal effective Oct 15, 2023. After that date, the portal will not be accessible.
Time Customers and their company administrators can instead use this key list of contacts in the future:
Please note, all terminations must be submitted in “written form” to this team.
Please note these requests must be submitted in “written form” in order to be processed.
Employee Notice
Does your employer use isolved Time for managing schedules, timekeeping, or clocking in and out for work?
Please contact your manager, supervisor, or HR staff directly for support. This support page is only available to HR staff and those that directly manage their company's time and attendance.
TimeForce Support Center
Our online Support Center provides answers to frequently asked questions and an ever-expanding knowledge base full of great tools, tips, and information. Download patches and upgrades when needed. Access training videos, user instructions, a library of owner's manuals, and more.
The Support Center is available to customers within the 90-day warranty period, and to our customers with Extended Service Agreements.
Time Clock User Guides
- Using the Model ETC 100 Time Clock (152 KB PDF)
- Using the Model IQ 300 Time Clock (180 KB PDF)
- Using the Model IQ 400 Time Clock (180 KB PDF)
- Using the Model IQ 500 Time Clock (188 KB PDF)
- Using the Model IQ 1000 Time Clock (384 KB PDF)
- Using the Model V800 Velocity Time Clock (280 KB PDF)
- Using the Model V850 Velocity Time Clock (328 KB PDF)
FLSA Update
- FLSA TimeForce I Stand Alone Updates (405 KB PDF)
- FLSA TimeForce II Stand Alone Updates (445 KB PDF)